Privacy notice

Last updated: 11 August 2026

Data controller

AI CommNet Digital
Level 10, 27 Jalan Pinang, Kuala Lumpur 50450
Email: hello@ai-commnet.digital
Phone: +60 3 5550 5410

Data we collect

• Contact form submissions: name, email, optional engagement interest, scope notes, and message content.
• Correspondence: emails and call notes related to scoping or delivery.
• Technical data: essential cookies and, if you accept analytics cookies, aggregated visit metrics as described in our Cookies page.

We do not ask for national ID numbers, full payment card data, or health information through the website form.

Purposes

• Respond to review enquiries and schedule scoping calls
• Deliver contracted engagements and related administration
• Improve site performance when analytics cookies are accepted
• Meet legal and accounting obligations

Legal bases (where applicable)

We process enquiry and engagement data because you request a response or because processing is necessary to perform a contract. Marketing emails are sent only with consent or soft opt-in where permitted; you may unsubscribe at any time.

Retention

• Unsuccessful enquiries: up to 24 months
• Engagement records and deliverables: typically 7 years for commercial and tax records, unless a longer period is required
• Cookie identifiers: per the durations in the cookies table

Sharing

We use service providers for email, hosting, and (if accepted) analytics. Providers process data under instruction and appropriate safeguards. We do not sell personal data.

International transfers

If tools process data outside Malaysia, we use contractual protections and select providers with established privacy practices. Engagement fieldwork may involve your systems hosted in other countries; that processing follows your instructions and our engagement letter.

Your rights

Subject to Malaysian law, you may request access, correction, or deletion of personal data we hold, or withdraw consent where processing is consent-based. Contact hello@ai-commnet.digital. You may also lodge a complaint with the relevant Malaysian authority.

Security

We apply reasonable technical and organisational measures. No method of transmission is perfectly secure; please avoid sending highly sensitive credentials through the public contact form.

Updates

We may revise this notice; the date above reflects the latest version.